RETURNS

We do not offer refunds or exchanges for change-of-mind purchases. We encourage you to choose carefully before completing your order.

We do not offer refunds or exchanges on opened or used products under any circumstances.

If the item you have received is faulty or damaged, please contact us at hello@joannanewhamskinhealth.com within 7 days of receiving your order. Please include a detailed description of the fault and a photo where possible. We will be in touch as soon as we can to work toward a resolution.

Faulty product claims are assessed in accordance with the Australian Consumer Law.

If you have any questions about a product before or after purchase, please get in touch with our team at hello@joannanewhamskinhealth.com

SHIPPING

We ship Australia-wide and all orders include free standard shipping — no minimum spend required.

Orders are dispatched via Australia Post and typically arrive within 2–4 business days of dispatch. Please allow a little extra time during busy periods.

For international shipping enquiries, please contact us at hello@joannanewhamskinhealth.com and we'll do our best to accommodate your order.